Smart Branch

In 2015, BMO piloted Smart Branches, a small-format branch with enhanced technological capabilities.

Perhaps the most noticeable difference between a traditional branch and a Smart branch is that you won’t find any bank tellers at the Smart Branch. Bank personnel are “wireless,” which allows them to move freely around the branch, offering increased assistance and interaction with customers.

At a Smart Branch, customers can be instantly connected by video to a bank representative through the “video-teller.” Depending on the customer’s needs, they may be directed to a specialist.


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